The NSF charge occurred because there weren’t enough funds in the customer’s account
to cover the payment. We recommend clearing any NSF charges before processing further
ACH payments to avoid additional issues.
To correct an ACH batch error where the wrong account type was selected, you can
manually edit the transaction code in the ACH export file (EDIFILE.txt). After making the
correction, re-import the updated file into your ACH processing software to send the
corrected batch to your bank. If the payment batch has not been finalized, you can also
make corrections directly in your financial software before generating a new ACH file.
Ensure to export ACH credits using the EDIFILE before running any additional batches, as
running the RCR will refresh the EDIFILE each time. This step prevents any loss of data and
maintains the integrity of your disbursements and payments in separate files.
>If an ACH disbursement is denied due to an incorrect account number, correct the
account number in your ACH setup. Then, create a temporary transaction in your payment
system for the same amount and date to generate a new EDIFILE. After the new EDIFILE is
created, delete the temporary transaction and send the updated EDIFILE to your bank to
complete the process.
If the totals do not match, rerun the RCR for the credit batch to ensure all transactions are
accurately captured and the totals align.